Delivery Policy –
Pearl's Cocoon

1. General Information

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All orders are processed within 2 to 5 business days after payment is received.
You will receive a confirmation email once your order has been shipped.
Processing times may vary depending on product availability or busy periods.

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2. Delivery Areas

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We currently deliver within the United Kingdom.
For international delivery requests, please contact us directly at contact.pearlscocoon@gmail.com before placing an order.

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3. Shipping Methods and Fees

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Delivery costs are calculated at checkout based on weight and destination.
We use trusted courier services such as Royal Mail or Evri to ensure safe and timely delivery.
Free delivery may be offered for orders above a certain amount — details will appear at checkout.

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4. Click & Collect / Local Pickup

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Local customers may choose free local pickup at our location in Derby.
You will receive an email notification once your order is ready for collection.

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5. Delays and Lost Packages

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While we strive to ensure timely delivery, unforeseen circumstances (such as postal delays or strikes) may occur.
If your package is significantly delayed or missing, please contact us at contact.pearlscocoon@gmail.com within 7 days of the expected delivery date.

6. Returns and Exchanges

If an item arrives damaged or defective, please contact us within 48 hours with a photo of the issue.
Returns are accepted within 14 days of receipt for unused, unopened items in their original packaging.
Shipping fees are non-refundable.

7. Contact

For any delivery questions, please contact:
📧 contact.pearlscocoon@gmail.com
📍 Pearl's Cocoon, Derby, United Kingdom